HRSDHow to Customize ServiceNow HRSD Without Breaking UpgradesWhy poorly planned customisation — not customisation itself — is what breaks HRSD upgrades, and four habits that keep case logic upgrade-safe.Dec 20 · 4 min
PlatformServiceNow Zurich Release: 3 Top New Features for DevelopersThree ServiceNow Zurich features worth a developer's attention: sandboxed dev environments, natural-language app building with Build Agent, and real-time cross-system data access via Workflow Data Fabric.Dec 13 · 3 min
Custom AppsBuilding a Mining Safety Reporter App with ServiceNow Build AI AgentBuilding a mobile-first hazard and incident reporting app with Build AI Agent — what shipped in under an hour, and where the AI-generated build still needed a human hand.Nov 25 · 4 min
Platform5 ServiceNow Flow Designer System Properties You Should KnowFive Flow Designer system properties for controlling debugging, timeouts, error handling and cleanup — the switches most instances never touch.Oct 8 · 3 min
ScriptingHow to Build a ServiceNow Interactive Filter from Catalog Item VariablesBuilding a scripted interactive filter driven by a catalog item variable, for the cases where ServiceNow's built-in interactive filters don't reach far enough.Oct 3 · 7 min
ScriptingHow to Import Excel Data in ServiceNow Using Catalog Items and Import SetsWiring a catalog item, data source and transform map together so requesters can bulk-import users from an attached Excel file — no elevated ACLs required.Feb 5 · 9 min