Let’s be honest – Customisation isn’t what breaks HRSD upgrades. Poorly planned customisation does. HR teams need flexibility. Every organisation has different policies, regions, and exceptions. ServiceNow allows you to tailor HRSD deeply — but if you don’t do it carefully, every upgrade turns into a stress test. The trick…
Top 3 Productive New Features in ServiceNow Zurich for Developers
The Zurich release brings a strong focus on developer experience, automation, and innovation. Whether you’re building apps, automations, or integrations, Zurich delivers tools that help you do more — faster and with better control. Here are the three features developers will find most productive. 1. Developer Sandboxes — Safe, Parallel…
Built a Mining Safety Reporter App using ServiceNow BuildAIAgent
Overview The Mining Safety Reporter App is a mobile-first ServiceNow application built using Build AI Agent to simplify hazard, near-miss, and incident reporting in mining operations. Designed for speed and adoption, the app enables field workers to submit safety reports in under 60 seconds, while automatically assessing risk, prioritising response, and…
5 Productive System Properties of Flow Designer in ServiceNow
Flow Designer makes automation in ServiceNow faster and cleaner, but its real power comes from the system properties running behind the scenes. These properties help you control performance, debugging, and execution behavior. Here are five Flow Designer system properties that can significantly boost your productivity. ⸻ 1. Enable Flow Debugging…
Custom Interactive filter based on Catalog item variables
Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the catalog item/requested item variables and available interactive filters don’t help. Fortunately, as an administrator, you can…
Automate Data import from Excel File Attachment via Catalog item & Import Sets
USE CASE Many times there are situations where we need to import data from attachments into the ServiceNow table without relaxing the ACLs. One of the common example is to import users manually in Servicenow because of any of the following reasons: WHAT ARE WE BUILDING? Glimpse of output LET’s…
ArrayUtil Essentials: ensureArray, convertArray, unique & diff
ArrayUtil is an Out of the Box [OOB] script include which provides the ability to perform various cool functions related to Arrays. These functions will save you tons of custom lines of scripts and algorithms to play with arrays. It is documented HERE but I think some functions are not clear and…
Open Flow Designer Faster – Utility
Open Flow Designer Faster – Utility I was using flow designer extensively these days for designing the integration process, approval processes, and or fulfillment process. So, I thought to create a small utility to open flow designer with a single click. I have shared the update set in the Servicenow…